September 22, 2011: Accountable Care - Enhancing the Value of Health Care

A Partnership of MaineHealth and the Maine Physician Hospital Organization

Welcome to the Practice Improvement Series Meeting (PRISM), webpage!

Accountable Care - Enhancing the Value of Health Care

Here you will find all of the presentations, tools and resources available to you from the September 22, 2011 PRISM.

Agenda

Morning Plenary Session: 8:30a.m. - 10:35a.m.

Welcome and Introductions

Presenter: Jeff Aalberg, MD, Senior Medical Director, MMC PHO

Keynote: Accountable Care Organizations: Preparing for the Changing Landscape

Presenter: Elliott Fisher, MD, MPH, Dartmouth Medical School

• Dr. Fisher provided an overview of the Accountable Care model and how it will impact national healthcare as we know it.

Accountable Care Program: What it Really Means to MaineHealth

Presenters: Andrea Dodge Patstone, Sr. Director for Strategic Initiatives, MaineHealth; David Wennberg, MD, MPH, Interim CEO, Northern New England Accountable Care Collaborative

• This learning session addressed what an Accountable Care model means to MaineHealth and how it could impact our healthcare system and communities.

Workshop 1: 10:55 - 11:45 a.m.

Palliative Care: An Essential Element of Accountable Care

Presenter: Lauren Michalakes, Director, Palliative Care Services, MMC

• This learning session explored how the decision making, clinical practices, and outcomes of Palliative Care support the Accountable Care model as we restructure health care to meet future needs

The Gory Details of Primary Care Transformation

Presenter: Elliott Fisher, MD, MPH

• This learning session took a closer look at the Accountable Care model and discussed the impact to practices at the primary care level.

Patient Centered Medical Home and Neighborhood - Presentation 1

Patient Centered Medical Home and Neighborhood - Presentation 2

Presenters: Jeff Aalberg, MD, Chief Medical Officer, MMC PHO; John Yindra, MD, Associate Medical Director, MMC PHO

• This learning session was an open discussion about the PCMH-specialist relationships (the neighborhood) and evaluation of costs to deliver patient centered care in the PCMH model.

Using Data for Improvement - Presentation 1

Using Data for Improvement - Presentation 2

Presenters: Michael Yunes, MPH, Maine Medical Partners; Douglas Couper, MD, Martin's Point Health Care

• This learning session provided participants with implementation strategies and examples of how the proper use of your data can improve patient outcomes.

Workshop 2: 12:50 p.m. - 1:40 p.m.

Care Coordination and Transitions

Presenters: Cindy Swift, MS, RN, CPHQ, Sr. Director-Care Management, MMC PHO; Marianne Quinn, RN, BC, Director - Care Management, MMC PHO; Amy Bibula, RN, BSN, Care Manager, MMC PHO; Debra Rothenberg, MD, MMC Family Medicine

• Through case studies, this learning session explored current and evolving care models to enhance patient care, costs, and efficiencies across the care continuum.

Engaging Consumers - Presentation 1

Engaging Consumers - Presentation 2

Presenters: Michael Clark, MD, Lifespan Family Healthcare; Darcy Shargo, MFA, Chief Operating Officer, Maine Primary Care Association

• This learning session addressed the successes and challenges of patient satisfaction and engagement.

High Tech, High Touch, High Value: The Role of Technology in Healthcare - Presentation 1

High Tech, High Touch, High Value: The Role of Technology in Healthcare- Presentation 2

Presenters: Jackie Cawley, DO, Sr. Medical Director, Ambulatory and Preventive Health, MaineHealth; Michael Towey, MA, Speech Language Pathologist, Swallowing Center of Maine/Waldo County General Hospital

• This learning session explored today's existing healthcare technologies and provided an opportunity to experience Telehealth in action.

Shared Decision Making

Presenter: Leigh Simmons, MD, Sr. Physician, John D. Stoeckle Center for Primary Care Innovation, Assistant in Medicine, Massachusetts General Hospital. General Affiliation: Instructor in Medicine, Harvard Medical School

• This learning session described challenges and successes in implementing a shared decision making program in primary care practices via electronic prescription of patient decision aids.

Afternoon Plenary Session: 1:55 - 2:45 p.m.

The Value of CG-CAHPS Patient Experience Surveys: Best Practices and implementation

Presenter: Gregg Loughman, Director of Program Development, NCR Picker

• Participants in this learning session were apprised of new directions and expectations for Center of Medicare Services (CMS) regarding patient experience of care surveys; identified two best practices related to patient experience of care surveying that could be used in the practice setting; and learned of the benefits to their practice when incorporating the information from patient experience of care surveys.

Closing Remarks

Presenter: Jackie Cawley, DO, Sr. Medical Director, Ambulatory and Preventive Health, MaineHealth

THANK YOU!!

Thank you for taking the time to review the day's activities for the Accountable Care PRISM. We hope that you found the day to be a valuable use of your time.

Please contact us if you would like any additional information on PRISM or other MaineHealth Learning Community offerings.

We look forward to hearing from you.